House of Jewelleries & Gems

1. Placing of order - You will receive a mail order form via email. Once we receive your information and order, our customer service representative will attend to you by email or phone the next working day*.

2. There will be a 10% discount for orders exceeding US$150.

3. Payments can be made via:

•      Paypal
•     Telegraphic Transfer
•     Cheques

4. If the item is available on hand, we will ship the products as soon as possible after confirming your payment. However, due to the handmade nature of my jewellery, please allow 5-7 business days for me to fill your order for an order of more than 12 items.

5. Packaging- We will pack the products in well cushioned boxes to prevent damage to the materials.

6. Delivery and shipping policy – Delivery will be made upon full payment to House of Jewelleries & Gems account. Please note that all shipping and other costs will be borne by the customer.

7. Returns & refund policy – Refunds will be made only for items with manufacturing defects, within 7 days from delivery date. House of Jewelleries & Gems will not however take responsibility for any delivery charges incurred by the customer.